Welcome to Sherwatt Electricals. These Terms and Conditions govern your access to and use of our website, products, and services. By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

1. General Terms

  • Sherwatt Electricals supplies electrical products and solutions for residential, commercial, and industrial applications.
  • Customers are responsible for reviewing product information and ensuring that selected products are suitable for their intended use.
  • We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice.
  • Continued use of our website or services after changes are published constitutes acceptance of the revised terms.

2. Product Information

  • We make reasonable efforts to ensure that product descriptions, specifications, dimensions, features, and images are accurate and up to date.
  • Product images are provided for illustrative purposes and may differ slightly from the actual product due to photography, display settings, packaging, or manufacturer updates.
  • Product specifications may be changed by manufacturers without prior notice.
  • Product availability is subject to stock and may change at any time.

3. Pricing and Offers

  • Unless otherwise stated, prices are displayed in Bangladeshi Taka (BDT).
  • Prices may change at any time due to supplier costs, market conditions, taxes, or other business factors.
  • Promotional prices, discounts, and special offers may be subject to specific terms, availability, and validity periods.
  • In the event of an obvious pricing or listing error, Sherwatt Electricals reserves the right to correct the error and, where applicable, cancel the affected order.

4. Orders and Payment

  • All orders are subject to product availability and confirmation.
  • An order is considered confirmed only after it has been accepted and, where applicable, payment requirements have been fulfilled.
  • Full or partial payment may be required depending on the product, order value, or agreed payment terms.
  • Sherwatt Electricals reserves the right to refuse or cancel an order due to stock shortages, incorrect pricing, inaccurate product information, suspected fraudulent activity, or other legitimate business reasons.
  • Customers are responsible for providing accurate billing, delivery, and order information.

5. Shipping and Delivery

  • Delivery timelines are estimates and may vary depending on product availability, delivery location, transportation conditions, and other circumstances.
  • Delays caused by courier services, transportation providers, severe weather, natural events, strikes, government restrictions, or other circumstances beyond our reasonable control may occur.
  • Customers must provide complete and accurate delivery information.
  • Additional delivery charges may apply depending on the delivery location, product type, order size, or special delivery requirements.

6. Inspection Upon Delivery

Customers should inspect their order promptly upon delivery.

Any visible damage, missing items, incorrect products, or other delivery-related issues should be reported within 24 hours of receiving the order, along with relevant photographs or supporting information where applicable.

Failure to report a visible delivery issue within the applicable period may affect eligibility for a replacement, exchange, or other resolution.

7. Returns and Exchanges

Returns or exchanges may be considered when:

  • The product is defective or faulty upon receipt.
  • An incorrect product was supplied.
  • The product was damaged during delivery.
  • The issue is covered by an applicable return or exchange policy.

A return or exchange may not be accepted when:

  • The product has been used, installed, altered, or modified.
  • The product has been damaged due to misuse, negligence, or improper handling.
  • Original packaging, accessories, manuals, or other required components are missing.
  • The product has been repaired or modified by an unauthorized person.
  • The return request is made outside the applicable return period.
  • The product is otherwise excluded from return or exchange under its applicable product-specific policy.

All approved returns and exchanges are subject to inspection and verification.

8. Warranty

  • Warranty coverage, duration, and conditions may vary by product and manufacturer.
  • Where applicable, manufacturer warranties will be handled according to the relevant manufacturer’s warranty terms and conditions.
  • Products without an applicable manufacturer warranty are supplied without additional warranty coverage unless expressly stated otherwise.
  • Warranty coverage generally does not apply to damage caused by improper installation, incorrect wiring, misuse, negligence, unauthorized modification, unauthorized repair, accidents, abnormal operating conditions, or failure to follow manufacturer instructions.
  • Warranty claims may require proof of purchase and product inspection.

9. Installation and Electrical Safety

  • Electrical products should be installed, tested, and maintained by appropriately qualified and experienced professionals.
  • Customers are responsible for ensuring that electrical products are compatible with their intended application, electrical system, voltage, load, and installation requirements.
  • Sherwatt Electricals shall not be responsible for damage, injury, loss, or malfunction resulting from improper installation, incorrect wiring, misuse, unauthorized modification, or failure to follow applicable safety requirements.
  • Customers should always follow the manufacturer’s installation, operating, and safety instructions.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Sherwatt Electricals shall not be responsible for indirect, incidental, consequential, or special losses arising from the purchase, installation, use, or inability to use a product.

This may include, but is not limited to:

  • Loss of business or revenue.
  • Loss of profits or anticipated savings.
  • Operational interruption.
  • Installation-related losses.
  • Damage resulting from improper use or installation.
  • Consequential damage arising from product failure.

Where liability cannot legally be excluded, Sherwatt Electricals’ liability shall, to the extent permitted by law, be limited to the value of the affected purchased product.

11. Intellectual Property

All content published on the Sherwatt Electricals website, including but not limited to:

  • Logos and brand elements
  • Text and written content
  • Product descriptions
  • Graphics and illustrations
  • Photographs and images
  • Website design and layouts

is protected by applicable intellectual property laws and remains the property of Sherwatt Electricals or its respective content owners.

No website content may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission.

12. Privacy and Customer Information

Sherwatt Electricals respects customer privacy and aims to handle personal information responsibly.

Customer information may be collected and used for legitimate business purposes, including:

  • Processing and fulfilling orders.
  • Providing customer support.
  • Managing payments and deliveries.
  • Communicating about orders and services.
  • Improving products, services, and customer experience.
  • Meeting applicable legal or regulatory requirements.

Sherwatt Electricals does not sell customer personal information to third parties.

13. Website Use

Users agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Attempt to gain unauthorized access to website systems or accounts.
  • Interfere with the operation or security of the website.
  • Copy or misuse website content without authorization.
  • Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

14. Force Majeure

Sherwatt Electricals shall not be considered in breach of these Terms and Conditions where performance is delayed or prevented by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, accidents, transportation disruptions, strikes, government actions, supply-chain disruptions, technical failures, or other unforeseen events.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.

Any dispute arising in connection with these Terms and Conditions shall be subject to the applicable laws and jurisdiction of Bangladesh.

16. Amendments to These Terms

Sherwatt Electricals may revise these Terms and Conditions from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The updated version will become effective when published on the website unless otherwise stated.

Customers are encouraged to review this page periodically for the latest version.

Last Updated: August 2026

Sherwatt Electricals
Reliable Connections. Powering a Better Tomorrow.