At Sherwatt Electricals, we aim to provide reliable, high-quality electrical products and a smooth customer experience. This Returns & Exchange Policy explains when a product may be returned or exchanged.
1. Eligible Returns & Exchanges
A product may be eligible for return or exchange if:
- The product is defective or faulty upon delivery.
- The wrong product was delivered.
- The product was damaged during delivery.
- The product does not match the confirmed order due to an error on our part.
All return or exchange requests are subject to inspection and approval.
2. Reporting a Problem
Customers should inspect their order immediately after delivery.
For visible damage, missing items, or incorrect products, please notify Sherwatt Electricals within 24 hours of delivery.
Please provide:
- Order details
- A clear description of the issue
- Photos or videos of the product and packaging, where applicable
3. Product Condition
To qualify for a return or exchange, the product should generally be:
- Unused and uninstalled
- In its original condition
- In the original packaging
- Complete with accessories, manuals, and other supplied components
Products that have been used, installed, modified, or damaged after delivery may not be eligible for return or exchange.
4. Non-Returnable Products
Returns or exchanges may not be accepted for products that:
- Have been used or installed
- Have been damaged through misuse or improper handling
- Have been modified or repaired without authorization
- Are missing original packaging or essential accessories
- Are returned after the applicable return period
- Were damaged due to incorrect installation or electrical connection
Certain products may also be subject to specific manufacturer or product-level return conditions.
5. Inspection & Approval
Once a return request is received, Sherwatt Electricals may inspect the product to determine eligibility.
Approval of a return or exchange is based on the condition of the product and the reason for the request.
6. Exchange
If an exchange is approved, we may provide:
- The same product, subject to availability; or
- A suitable replacement where the original product is unavailable.
If the replacement has a different price, any applicable price difference will be handled accordingly.
7. Refunds
Where a refund is approved, the refund method and processing time may depend on the original payment method and applicable payment provider procedures.
Refunds may be issued after the returned product has been received and inspected.
8. Delivery Charges
Delivery or return transportation charges may vary depending on the reason for the return.
Where the issue is confirmed to be due to an incorrect, defective, or damaged product supplied by Sherwatt Electricals, applicable return-related costs may be considered by the company.
9. Warranty Claims
Some product issues may fall under the manufacturer’s warranty rather than the Returns & Exchange Policy.
Warranty claims are subject to the applicable manufacturer’s terms and conditions.
10. Important Safety Notice
Electrical products should not be returned or handled in an unsafe condition. If a product appears damaged, faulty, overheated, burned, or otherwise unsafe, do not use or install it. Seek assistance from a qualified electrical professional.
11. Policy Updates
Sherwatt Electricals may update this Returns & Exchange Policy from time to time. The latest version published on our website will apply to eligible transactions unless otherwise stated.
Sherwatt Electricals
Reliable Connections. Powering a Better Tomorrow.
Last Updated: August 2026